Frequently Asked Questions

Q: What are the basic steps to install the CustomerHub app?

A: To install the CustomerHub app, follow these simple steps:

  1. Install the app from the Shopify app store.
  2. Follow the in-app setup checklist or go to 'Manage' > 'Manage Installation.'
  3. Navigate to the 'App Embeds' section of the theme editor.
  4. Toggle the app on and click 'Save' in the top right corner.

Q: Why doesn't the CustomerHub app appear after installation?

A: If the CustomerHub app doesn't appear after installation, it might be due to an unconventional theme being used. In this case, contact our support team at for assistance.

Q: How can I manually troubleshoot the CustomerHub app visibility issue?

A: To manually troubleshoot the visibility issue, you can inspect the code on the customer account page to find the main container class or ID. Then, copy and paste it into the 'CSS Override', 'Account Override', 'Page Override', and 'Proxy Override' sections, which can be found by clicking the drop-down icon on the CustomerHub app embed. This is an advanced option and we recommend contacting our team at for assistance.

Q: How do I disable or uninstall the CustomerHub app?

A: To disable the CustomerHub app, navigate to the 'App Embeds' section of the theme editor, toggle the app off, and click 'Save.' To fully uninstall the app, go to the 'Apps' > 'Apps and Sales Channel Settings' and click 'Uninstall' next to the CustomerHub app.

Q: Can I get support with the CustomerHub app installation process?

A: Yes, if you need assistance with the installation process, contact our support team at, and we will help you with the installation.