General FAQ Guides

How to change your font

Don't feel like our fonts gel with your website? No worries, you can update your font in just a few easy steps

How do I add the customer account icon to my website?

Why aren't my customer receiving their 'password reset' emails?

How do I remove the personal info section from the profile?

Certain phone numbers don't save, why?

My customers are getting logged out, why?

How do I remove the 'most ordered products' section?

The page I've added shows a 404 error when I click on it?

How do I manually approve customer accounts?

How do I create master and sub-accounts?

How do customers update and manage addresses?

How does the tracking button work?

An in-depth guide on how the tracking button works

What information is displayed on an order?

See a detailed breakdown of each section of the order overview and order details page in our handy guide below

What information is displayed on the profile?

See a detailed breakdown of each section of the profile page in our handy guide below

Where do I manage my customers information?

Not sure where you can view and manage your customers? We've got you covered

Do social logins apps work with customer accounts hub?

Can customers update their payment details in their profile?

How can my customers delete their account?

Where can I manage my stores orders?

How do I change the default URL of my customer account?

Can I add additional info to the order overview?

Does the customer accounts hub app replace the login page?

My menu tabs/items are blank, why?

I can't see the cancel order button, why?

I've integrated an app with a widget, why doesn't it open?

Adding an app like re:amaze, bon loyalty or another app with a chat window or widget that won't open?

How do I remove the homebase and/or the orders tab?

How to manually reset a customers password

How to Add a Download Invoice button to orders

Want to give your customers easy access to their invoices directly through their customer account page? Follow our guide below to learn