Please Note: Customer Accounts must be enabled in your Shop to use the Customer Hub App.

When building a new Shopify store, the customer accounts page is turned off by default.

Enabling this free feature will give your customers a password protected account page to not only manage their purchases, but also purchase and checkout with less hassle by allowing customers to use pre-filled information/addresses stored against their account. 

Enabling your Customer Accounts:

You can make customer accounts required, optional, or disable them altogether. When creating an account, customers are redirected to a separate account creation page. Keep in mind that requiring customers to create accounts might decrease sales conversions.

  1. From your Shopify admin, go to Settings > Checkout.
  2. In the Customer accounts section, choose one of the two options below:
    • Accounts are optional (most popular): Customers can choose to create an account, but it's not mandatory to create an account to check out.
    • Accounts are required: Customers need to create an account, or have an account and be logged in to complete the checkout.
      This setting is useful if you're running a wholesale or members-only store, for example. Address fields are pre-filled when the customer places an order. Selecting Accounts are required doesn't remove the option for your customers to create accounts.
  3. Click Save to confirm your customer account settings.

To transform the Shopify customer account page into a customer engagement platform, built for customer retention and repeat purchase, you can then install and enable the CustomerHub app from the Shopify app store:

 

Your customer engagement platform

 

Quick Tip

Only one email address can be associated with a customer account at a time. You can change the email address that's associated with an account through your Shopify admin panel. Or allow your customers to change their email address directly from their account page using the CustomerHub app