CustomerHub's Reorder plugin is a powerful feature that allows your customers to easily reorder previously purchased items directly from their account page. In this knowledge base article, we will walk you through the process of setting up and using the Reorder plugin in your Shopify store.

Why Use the Reorder Plugin?

The Reorder plugin simplifies the repurchasing process for your customers, improving their shopping experience and increasing the likelihood of repeat purchases. It also reduces the time and effort needed to search for previously purchased items, making it more convenient for customers to return and shop again.

Step 1: Enable the Reorder Plugin

  1. Log in to your CustomerHub account.
  2. In the CustomerHub dashboard, go to the "Customize" section.
  3. Navigate to the "Plugins" tab.
  4. Locate the "Reorder" plugin and toggle the switch to enable it.

Step 2: Verify the Reorder Plugin Functionality

To ensure that the Reorder plugin is working correctly on your store's customer account page, follow these steps:

  1. Visit your Shopify store as a customer and log in to a customer account with at least one previous order.
  2. Navigate to the "Order History" or "My Orders" section within the customer account page.
  3. Locate a fulfilled order, and you should see a "Reorder" button next to it.
  4. Click the "Reorder" button, and the previously purchased items will be added to the customer's shopping cart, ready for repurchase.

Frequently Asked Questions

Q: Does the Reorder plugin work with all Shopify themes?

A: Yes, the Reorder plugin is designed to work seamlessly with all Shopify themes.

Q: Can customers reorder multiple items at once?

A: Yes, when customers click the "Reorder" button, all items from the selected order will be added to their cart.

Q: Can customers customize their reorder before completing the purchase?

A: Yes, customers can modify their cart, such as adding or removing items or adjusting quantities, before proceeding to checkout.

In summary, the Reorder plugin in CustomerHub provides a convenient and efficient way for customers to repurchase items from your Shopify store. By enabling and customizing this plugin, you can improve your customers' shopping experience, increase customer loyalty, and boost repeat sales.