Troubleshooting CustomerHub App Visibility Issues

When installing the CustomerHub app on your Shopify store, you might sometimes encounter a situation where the app doesn't appear after being toggled on. This article will explain the potential reason behind this issue and the steps you can take to resolve it.


Please ensure you're using the 'Classic Customer Accounts' for Shopify as the 'New Customer Accounts' recently released doesn't work with apps. To continue to use ours and any other apps within the customer account page, please follow the below to toggle on the classic customer accounts:

Reason for App Not Appearing

The most common reason for the CustomerHub app not appearing after being toggled on is that the theme being used on the store is somewhat unconventional, causing the app to struggle in finding an appropriate location for installation.


If you are unable to see the CustomerHub app after installation, please contact our support team at We will promptly request access to your store and assist you with the installation process, ensuring that the app functions as intended.

Remember, our support team is always ready to help you with any issues you may encounter while using the CustomerHub app. Reach out to us and we'll be happy to help you get the most out of our app.

Another Reason the App May Not Appear

Is that your store may have had the 'Flits: Customer Account Page' app installed previously. When uninstalled, this app can leave behind code that causes errors on the Customer Account page. If you've previously had this app installed, please click HERE for the solution.